Privacy Policy

Who we are

MFFS Solutions Ltd, trading as MFFS Accountancy, is responsible for the personal information described in this policy. It covers website visitors, enquiries and appointment bookings.

For privacy questions or requests, contact info@mffsaccountancy.co.uk, telephone 020 7118 0246, or write to 90 Croydon Road, Beckenham, Kent BR3 4DF.

Information we collect and why

We collect the contact details, business information, booking preferences and messages you provide when contacting us or booking an appointment. Our website and service providers may also collect technical information such as your IP address, browser details and security logs.

We use this information to respond to enquiries, arrange meetings, discuss our services and operate and protect the website. Where relevant, we may review publicly available business information, such as your website or Companies House records, to prepare for your enquiry.

Our lawful bases are taking steps at your request before entering a contract, our legitimate interests in handling enquiries and operating a secure business, and legal obligations where applicable. Where we rely on consent for optional features or cookies, you may withdraw it at any time.

Required form fields allow us to respond or arrange your appointment; without them, we may be unable to do so. Additional background information is optional.

Sharing and overseas processing

Relevant information is available to authorised team members and providers supporting our website, email, IT, appointment booking and communications. These include Calendly for bookings and Google, Microsoft or WhatsApp where you use their services to contact or meet us. We may also disclose information where legally required.

Some providers process information outside the UK, including in the United States. Where we make a restricted international transfer, we use an applicable UK adequacy arrangement or appropriate contractual safeguards, such as the UK International Data Transfer Agreement or UK Addendum. Contact us for details or a copy of the relevant safeguards.

How long we keep information

We retain enquiry and booking information for as long as reasonably needed to handle the enquiry and relevant follow-up. We also consider whether records are needed for an engagement, a legal obligation or the establishment or defence of a claim. Technical records are retained according to their security and operational purpose.

If you engage us, we will explain any additional uses of your information relevant to that work.

Your rights

Depending on the circumstances, you may request access, correction, deletion, restriction or transfer of your personal information.

You may object to processing based on our legitimate interests.

You may withdraw consent where we rely on it, without affecting earlier lawful processing. Contact us using the details above to exercise your rights or raise a complaint. You also have the right to complain to the UK data protection regulator at https://ico.org.uk/make-a-complaint/ (opens in a new tab).

See our Cookie Policy for information about cookies and related controls.